Terms and conditions

privately

1. Company Information

These terms and conditions apply to purchases made by private customers from:

Moneyweb ApS
Company Registration Number: 45081222
Address: Lille Værløsevej 61, 3500 Værløse
E-mail: info@moneyweb.ai

By placing an order, the customer accepts these terms and conditions.

2. What the agreement covers

Moneyweb ApS offers website solutions for private customers.

The solution may include:

• website
• Hosting
• Technical operations
• Routine maintenance
• Security and backup
• Attachment to the customer's own domain
• registration and management of the domain through Moneyweb ApS, if this has been selected

Moneyweb ApS does not offer an email solution, email account, or email hosting.

3. Products and payment models

Moneyweb ApS offers the following solutions for private customers:

3.1 Monthly payment

Monthly payment can only be selected if the customer:

• uses a Moneyweb address, for example under mw1.dk, or
• using own existing domain through a third-party domain provider

Monthly payment cannot be selected together with a domain via Moneyweb ApS.

3.2 Annual payment without domain through Moneyweb ApS

The customer can choose an annual solution without a domain through Moneyweb ApS.

Price: DKK 1,937.50 incl. VAT per year

This solution can be used with:

• Moneyweb address under mw1.dk, or
• the customer's own existing domain via a third-party domain provider

3.3 Annual payment for a domain via Moneyweb ApS

If the customer chooses a domain through Moneyweb ApS, the solution can only be ordered with annual payment.

Price: 2,498.75 DKK incl. VAT per year

When choosing a domain through Moneyweb ApS, the customer enters into a 12-month agreement, which is paid in advance.

4. Prices and Payment

All prices for private customers include VAT.

Payment is made in advance, unless otherwise clearly stated when ordering.

With monthly payments, the customer is billed on a monthly basis.

With annual payment, the customer is charged in advance for 12 months at a time.

If the customer selects a domain through Moneyweb ApS, annual payment is mandatory, and the payment covers the agreed 12-month period.

5. Delivery and start-up

Moneyweb ApS will commence delivery once the order has been completed and Moneyweb ApS has received the necessary information from the customer.

Delivery depends, among other things, on:

• if the customer has sent the necessary information
• whether the customer uses mw1.dk, their own domain, or a domain through Moneyweb ApS
• if DNS changes need to be made
• regarding third-party suppliers processing domain or DNS relationships

Moneyweb ApS cannot be held responsible for delays caused by a lack of material from the customer or by circumstances with third-party suppliers.

6. Domains

If the customer chooses a domain through Moneyweb ApS, Moneyweb ApS will attempt to register the desired domain name on behalf of the customer.

Moneyweb ApS cannot guarantee that a desired domain name is available at the time of order.

If the desired domain cannot be registered, Moneyweb ApS will contact the customer to find an alternative solution.

If the customer uses their own domain from a third-party provider, the customer is responsible for having access to the domain and for being able to approve necessary changes with the provider in question.

Moneyweb ApS does not offer an email solution or email hosting in connection with domains.

7. DNS and technical changes

When making changes to DNS, nameservers, or other technical domain settings, customers should be aware that changes may take up to 5 weekdays to be a complete success.

Moneyweb ApS reserves the right to refuse requests for DNS changes or other technical changes if, in Moneyweb ApS's reasonable judgment, the change:

• lies outside the purchased solution
• is technically inappropriate
• can lead to operational or security problems
• or require disproportionate time or resource expenditure relative to the service purchased

If Moneyweb ApS rejects a requested change, the customer will, as far as possible, be given a brief explanation and possibly a suggestion for an alternative solution.

8. Monthly subscription, cancellation and ongoing agreements

When selecting monthly payment, the customer enters into a continuous agreement.

Termination can be done by written request to Moneyweb ApS at info@moneyweb.ai.

Special rules regarding the duration and termination of ongoing consumer contracts apply. As a general rule, a consumer may terminate an ongoing contract after five months by giving one month’s notice to the end of a month. Moneyweb ApS’s terms and conditions for the monthly solution apply to the extent that they are compatible with mandatory consumer legislation.

9. Annual subscription and renewal

When choosing annual payment, the customer purchases a prepaid package for 12 months.

If the customer chooses a domain through Moneyweb ApS, the agreement is always valid for 12 months at a time.

The annual subscription is automatically renewed for a new 12-month period unless the customer cancels the agreement at least 1 month before the expiry of the current period.

If notice of termination is not given in good time, the agreement will continue for a further 12-month period.

Amounts already paid for the current annual period are generally not refunded, unless otherwise stipulated by mandatory legislation.

10. Right of withdrawal

By making a purchase from Moneyweb ApS, the customer agrees that the provision of digital services, setup, technical configuration and any domain registration will commence immediately upon payment.

By accepting the terms and conditions, the customer also gives their express consent to immediate commencement of the service and acknowledges that the right of withdrawal lapses for digital services once delivery has commenced.

Once Moneyweb ApS has commenced delivery following the customer’s order and consent, the customer is not, as a general rule, entitled to a refund for the service that has been initiated or delivered.

This does not affect the customer’s right to make a complaint in the event of any faults or defects.

11. Customer's responsibility

The customer is responsible for ensuring that the information provided at the time of order is correct and up to date.

The customer is also responsible for ensuring that texts, images, logos and other materials sent to Moneyweb ApS can be used legally and that the material does not infringe the rights of third parties.

The client is responsible for reviewing and approving the content if it is part of the delivery.

12. Non-payment

If the customer fails to pay on time, Moneyweb ApS reserves the right to suspend or restrict the provision of services, including the website, hosting and related services, until payment has been received.

Moneyweb ApS may also charge interest and late payment fees in accordance with applicable legislation.

13. Termination

If a monthly solution is terminated, delivery and operation shall cease at the end of the notice period.

If an annual subscription is not renewed, Moneyweb ApS may cease hosting, operating and maintaining the website at the end of the subscription period.

Moneyweb ApS may subsequently deactivate or delete the service if there is no longer a valid and paid-up agreement in place.

14. Responsibility

Moneyweb ApS endeavours to ensure stable operation and accurate delivery, but cannot guarantee against errors, interruptions or downtime caused by circumstances beyond Moneyweb ApS’s control, including faults on the part of hosting providers, domain registrars, DNS providers or other third-party suppliers.

Moneyweb ApS shall not be liable for indirect losses, operating losses, loss of profit, consequential damages or loss of data, unless otherwise required by mandatory law.

Nothing in these terms and conditions limits the customer's mandatory rights under Danish law.

15. Changes to prices and terms and conditions

Moneyweb ApS may change prices and terms and conditions for future periods and future purchases.

If significant changes are made to an ongoing agreement, the customer will be notified in good time, allowing the customer to terminate the agreement before the changes take effect.

Changes do not affect an already paid 12-month period, unless the change is a result of legal requirements or circumstances beyond Moneyweb ApS’ control.

16. Complaint

If the customer wishes to complain, they can contact Moneyweb ApS at info@moneyweb.ai.

If the parties fail to reach a solution, the customer may avail themselves of the complaint options provided for by current Danish legislation.

17. Choice of Law

The agreement is subject to Danish law.